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Booking

Booking is necessary as we only work by appointments. Bookings can easily be made for the next day and any other desired date in the future through the online the booking system on our website.

If you wish to visit one of our rooms today, please book the room by phone, and we would be more than willing to take the opportunity with you!

Explanation booking system:

First select the room you would like to play, then pick the date and choose your preferred time slot out of the available time slots.

After filling in your personal details and confirming your entry, you will receive an email, only after that your booking will be officially finalized. Please check your spam folder or, if in any doubt, contact us.

Cancellations are free of charge up to 7 days before the scheduled date.

Live-Escape-Escape-Room-Rotterdam-The-Safe-House
LAB13

Booking

Escape Rooms

FAQ

Individuals who are under the influence of alcohol or drugs will be refused access to Live Escape. Regardless whether reserved or paid in advance!

What is the costs?

Monday – Thursday

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Friday – Sunday (and National holidays)

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What is your location?

The Westblaak 13 is diagonally opposite Cinerama, so do not cross from the Beurs metro station but walk 150 meters to the right.

You can park in the Lijnbaan Parkeergarage or the Westblaak parking garage. The whole of Rotterdam is paid parking, street parking is more expensive than in a parking garage, if you reserve the garage online it saves even more.

How long in advance should we be there?

You are welcome in advance, in our waiting room you can sit, watch, talk, puzzle and drink something. We would like you to be at least 10 minutes before the booked hour so you can be the full hour in the room.

Keep in mind that ‘coming late’ depends on your own time!

How can I pay?

We have a preference for PIN, possibly also cash, companies can receive a VAT invoice, payment terms in consultation.

What if I book and then have to cancel due to circumstances?

No problem. We can change or cancel your reservation free of charge and for as long as you do so at least 7 days in advance.

If you want to cancel less than 7 days before your reservation we ask you to call 085-13 07 411.  The following conditions apply: The cancellation fee is € 70,= per game, moving the date of play to another time within 4 weeks can be done for € 25,=. At “no-show” without prior consultation and written response, the full amount will always be charged! The number of players can be changed until the last moment as long as the minimum and maximum numbers per game are shown. Exceptions to this are arrangements and prepaid bookings.